Pricing Plans
A data platform for explaining work environments with numbers,
offered at prices aligned with your accountability scope.
About Sustira Pricing
Sustira pricing is not a sensor usage fee.
It's a data platform fee for fulfilling accountability regarding work environment, energy, and CO2.
When explaining workplace considerations to third parties, data reliability and continuity are essential requirements.
Through appropriate investment, we ensure data quality that meets the accountability standards required by management.
Pricing Structure Philosophy
Sustira's pricing is based on your "accountability scope"
Device Count
Scope of visibility
The number of all devices linked to your SwitchBot account (including sensors not used by Sustira). The number you need depends on the size of your office or site.
Example: 5 thermo-hygrometers, 2 CO2 sensors, 1 hub and 1 smart lock on the same SwitchBot account come to 9 devices. Hubs and devices Sustira does not monitor are still counted.
Credentials
Boundary of data collection responsibility
The number of SwitchBot accounts. Separate data sources by site, by department, or by legal entity to make responsibility boundaries clear.
Example: 1 if the whole company runs on a single SwitchBot account; 2 if headquarters and the plant use separate accounts. Splitting into two or more requires the Governance plan or above.
Groups / Rooms
Granularity of explanation and reporting
How closely your organization structure is reproduced. Defines the unit used for aggregation and reporting when you explain your work environment.
Example: a Group is a site or building such as "Tokyo HQ" or "Osaka Plant"; a Room is a floor or room inside it, such as "3F Meeting Room", "1F Entrance" or "Production Line 1".
How the numbers are counted
Translate your own setup into these numbers and the plan you need follows.
| Typical setup | Devices | Credentials | Groups | Rooms | Plan |
|---|---|---|---|---|---|
| A single office. Logging temperature, humidity and CO2 in the work area and the meeting room | 4 thermo-hygrometers + 1 CO2 sensor + 1 hub 6 devices |
1 one account company-wide |
1 HQ |
2 work area / meeting room |
Base |
| Headquarters and a plant. Logging by floor and by production line | 20 thermo-hygrometers + 4 CO2 sensors + 2 outdoor meters + 3 hubs 29 devices |
1 one account company-wide |
2 HQ / plant |
8 per floor and line |
Manage |
| Multiple sites and group companies, with a separate SwitchBot account per legal entity | Sensors and hubs combined around 80 devices |
3 per legal entity |
6 per site |
30 per floor and room |
Governance |
* Device count is the number of all devices registered on the SwitchBot account, including hubs and devices Sustira does not monitor, such as smart locks and curtains.
* Splitting Credentials into two or more requires the Governance plan or above. Base and Manage cover one SwitchBot account.
Standard Plans
Choose the plan that matches your accountability scope
Base
Basic Setup
For departments and small sites
- Devices: Up to 15 *
- Credentials: 1 (one SwitchBot account)
- Groups: 2 (up to 2 sites / buildings)
- Rooms: 10 (up to 10 floors / rooms)
- Dashboard
- Time-series display
- Period comparison & data aggregation
- Data export (CSV)
- Email / Slack / LINE notifications
- Credit card payment
Typical users
Teams preparing to collect environmental data; visualizing and continuously recording data at department level
Manage
Management & Proof
For single sites and multiple departments
- Devices: Up to 40 *
- Credentials: 1 (one SwitchBot account)
- Groups: 10 (up to 10 sites / buildings)
- Rooms: 50 (up to 50 floors / rooms)
- All Base features
- Organization structure mapping
- Period comparison & data aggregation
- Email / Slack / LINE notifications
- Credit card payment
Typical users
Recording health-management and workplace improvements; managing environmental data and accountability at site level
Governance
Executive Accountability
For company-wide and executive reporting
- Devices: Up to 120 *
- Credentials: Unlimited (separate SwitchBot accounts per entity or site)
- Groups: Unlimited (sites / buildings)
- Rooms: Unlimited (floors / rooms)
- All Manage features
- Integrated management of multiple sites
- Executive-level data aggregation
- Priority support
- Credit card / invoice payment (invoice payment requires a bank account in Japan)
Typical users
Accountability to executives; integrated reporting and numeric explanation of an environment that makes the most of people
* Device count includes all devices linked to your SwitchBot account (including non-Sustira sensors).
* Prices are in Japanese yen and include Japanese consumption tax. Sustira is available to businesses based in Japan.
* Base and Manage plans accept credit card payment only. If you prefer invoice payment (bank transfer), the Governance and Enterprise plans support it (requires a bank account in Japan). Please contact us for details.
Not sure which plan fits?
Tell us about your locations, rooms, and device setup, and we will recommend the plan that fits your company best — including when your device count sits near a plan boundary or is expected to grow.
Evaluation Period & Large-scale Plans
Pilot (Evaluation Period)
21-day limited evaluation plan
Limited-term plan for evaluating data acquisition and screen operations in your real environment.
Connect up to 2 devices and evaluate key features including dashboard, time-series display, and data export.
After evaluation, migrate to Base/Manage/Governance for production use.
Enterprise (Integrated Management)
For large organizations and group companies
For running 121 or more devices, integrated management across multiple legal entities and group companies, integrated reporting, and accountability for work environments.
Unlimited credentials, groups, and rooms. Invoice payment supported (requires a bank account in Japan).
We prepare an individual quote based on your requirements. Note: Enterprise plans are supported in Japanese.
About Pilot (21-day Evaluation Period)
An evaluation period to assess Sustira in your real environment before making an adoption decision
Pilot Positioning
Pilot is a 21-day evaluation period to understand "continuous environmental data recording and comparison" in a near-production environment.
Features and limits are restricted during evaluation. To continue after evaluation, migrate to a paid plan (Base/Manage/Governance).
Pilot is not a permanent free offering, but a limited-term evaluation framework for adoption decisions.
-
1.
Understanding Screen Layout and Operational Flow
Experience and verify key screens including dashboard, time-series display, and device management. -
2.
Data Acquisition Verification in Your Environment
Connect actual devices and verify continuous data acquisition. -
3.
Selecting the Optimal Plan
Based on evaluation results, determine which plan (Base/Manage/Governance) is most appropriate.
Pilot Limitations
- Usage period limited to 21 days
- Maximum 2 devices
- Some features are restricted (e.g., notifications unavailable)
- After evaluation period ends, data is retained but viewing requires migration to a paid plan
Migration After Evaluation Period
To continue using after evaluation, migrate to Base/Manage/Governance.
Devices and data configured during Pilot can be carried over to the full contract.
Migration Notes:
- No automatic billing occurs at evaluation period end
- Explicit migration procedure to a paid plan is required for continued use
- If not migrated, data viewing becomes unavailable after 21 days
Start Pilot
Pilot (21-day evaluation period) starts right after you sign up.
For help choosing a plan, feel free to contact us as well.
* Registration is required to start Pilot
* No automatic billing occurs when the evaluation period ends
Frequently Asked Questions
About Pilot (21-day evaluation period)
What is Pilot?
Pilot is a 21-day evaluation period for understanding Sustira's screens and day-to-day operation before making an adoption decision. You can connect real devices, collect data in your own environment, and use key features such as the dashboard and time-series display. After the evaluation, you migrate to Base, Manage, or Governance to start production use. Pilot is not a permanent free offering, but a limited-term framework for making an adoption decision.
Can we sign a contract without going through Pilot?
Yes. If you can review the screens and features in the demo environment and make an adoption decision, you can start directly on the Base, Manage, or Governance plan. If you need to collect data in your own environment or get a feel for day-to-day operation, we recommend evaluating with Pilot first.
Will I be billed automatically when Pilot ends?
No, no automatic billing occurs. To keep using Sustira after the evaluation period, you need to explicitly migrate to a paid plan (Base/Manage/Governance). If you do not migrate, data viewing becomes unavailable after 21 days.
Can we decide based on the demo alone?
The demo environment lets you check Sustira's screens, features, and data structure. If that is enough to picture the product and judge that it fits your organization structure, you can decide based on the demo alone. If you need to verify actual device connection and data collection, we recommend evaluating with Pilot.
Can data configured during Pilot be carried over to the full contract?
Yes. Devices and data configured during Pilot can be carried over to the full contract, and the data accumulated during the evaluation period remains available.
Pricing and contracts
What are Credentials, Groups and Rooms?
Credentials is the number of SwitchBot accounts you collect data from (you register the API token and secret key pair issued for each account). Groups are sites or buildings such as "Tokyo HQ" or "Osaka Plant", and Rooms are the floors or rooms inside them, such as "3F Meeting Room" or "Production Line 1". Together they set the granularity at which data is aggregated and reported.
For a single office logging the work area and the meeting room, that is Credentials 1, Groups 1 and Rooms 2. Splitting Credentials into two or more requires the Governance plan or above.
Do hubs and unmonitored devices count toward the device limit?
Yes. The device count is the number of all devices registered on the SwitchBot account. Hubs (currently SwitchBot Hub 2 and Hub 3) and devices Sustira does not monitor, such as smart locks and curtains, are included. The SwitchBot API allows 10,000 calls per account per day, and Sustira retrieves information for every device on the account.
If you have many devices that are not monitored, create a SwitchBot account dedicated to environmental monitoring and register that account's credential to keep the count down.
What happens if I exceed the device limit?
We will guide you to an upgrade to a higher plan. Plan changes are possible on a monthly basis. If you expect your device count to grow, or you are unsure which plan is appropriate, please contact us in advance. We will recommend the plan that fits your company's size and use case.
Can we use Sustira outside Japan?
No. Sustira is offered only to customers based in Japan. Foreign-affiliated companies are welcome as long as the contracting entity has an office in Japan — a Japanese subsidiary or branch of an overseas company can use Sustira, and these English pages are provided for exactly that case. We do not contract with entities outside Japan, and we do not support deployments at overseas sites only.
Do I need to purchase devices?
Yes. Supported devices (currently SwitchBot products) must be purchased separately, and device costs are not included in the Sustira fee. See the supported devices page for details.
Is there a contract commitment period?
The minimum contract period is 1 month. For annual contracts, we are happy to discuss payment arrangements.
* Invoice payment (bank transfer) is available only for corporations with a bank account in Japan.
Can we pay by invoice (bank transfer)?
The Base and Manage plans accept credit card payment only, while the Governance and Enterprise plans support invoice payment (available only for corporations with a bank account in Japan).
If you prefer invoice payment, please contact us. We will listen to your requirements and propose the plan that fits best.
Is there any compensation if the Service goes down?
The Service may be temporarily suspended due to maintenance, communication failures, natural disasters, or failures of third-party services (SwitchBot API, Stripe, etc.). We do not refund, reduce, or extend usage fees for the period of suspension. Sustira collects data at 5-minute intervals, but we do not guarantee the immediacy or completeness of that collection.
If we discontinue the Service, we will give notice at least three months before the discontinuation date and refund usage fees for the unexpired period on a pro-rata daily basis. For 90 days from the discontinuation date, you can export your accumulated data in CSV format. See the Terms of Service for details.
Is migration from Pilot to the full contract smooth?
Yes. Devices and data configured during Pilot can be carried over to the full contract, and the data accumulated during the evaluation period remains available. To migrate, select the plan you want (Base/Manage/Governance) in the admin console and register your payment details.
Considering Sustira?
Get in touch about plan details, Pilot (the evaluation period),
or customization requests.
Not sure which plan is right? We will recommend the plan that fits your company best.